Health and social care need to view the patient as an active partner. This partnership involves respect for the person’s knowledge about themselves and their health problems as well as respect for the healthcare professionals' knowledge about diagnostics, healthcare, treatment and rehabilitation. The partnership is set out clearly in a jointly produced health plan containing goals, strategies and follow-up. Both the team’s and the patient’s rights and responsibilities are made clear.
In person-centred care, the patient’s narrative is the foundation. This provides us with a picture of the patient’s entire situation and allows us to understand their emotional, social and practical needs, their motivations and goals and help them harness their resources. It involves focusing on the meeting with a fellow human being who is living with illness/ill-health, rather than focusing on the illness that person has. By doing so we also contribute to the patient gaining a greater understanding and taking more responsibility for their own health.
Everyone must have access to their medical records and reports. All information related to a patient’s health has to be collected in one place in order to enable consistent and coherent health and social care. This includes medical records, health plan, the person’s own notes and registration of health status, as well as relevant documentation from the Swedish Social Insurance Agency and other bodies.